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Since 2005, CastIMS has not only been instrumental in helping agencies achieve PPMS™ certification, but also serves as an integral part of their Compliance Management Systems. Continuously improved to respond to the needs of the ARM Industry, CastIMS has grown to provide organizational benefits through a collaborative information management system that is utilized by everyone in the company.

Show your clients that their reputation is in good hands. Show government agencies that you are being proactive to issues and complaints. Show your employees your commitment to adhering to the highest standards for every client. Proving your dedication to compliance proves that you care about delivering results, with excellence, every time. And there’s no better way to prove that than with CastIMS.

We’ll do more than make sure you get fully developed, reliable software – you get the experience and personal service you deserve. 

Modules

Client Issues and Logs

Client complaints are easily reported, logged and referenced for follow-up.

Nonconformity Reports and Logs

Nonconformity reports track and record processes or actions that are not in compliance with company, client or legal requirements. They are often identified through a Client Issue Report or a Consumer Compliant.

Continuous Improvement Reports and Logs

Continuous Improvement Milestones are a way of knowing how projects are advancing.

Training Reports and Logs

Training Reports assist with identification of training needs and provide proof of all Training.

Compliance Requests and Logs

Compliance Requests assist with responding to consumer complaints and provide a reference for all correspondence including the number and nature of complaints.

IT Requests

IT Requests allow the company user friendly access to the IT department’s workload and provides a single location to receive updates and view the progress of IT projects.

CS Requests

CS Requests allow the company to track client requests for additional services as well as segregate client requests from client complaints.

Document Control

Unlimited users and non-database storage of files ensures CastIMS Docs is a useful and affordable document manager.